Terms & Conditions


Please read the following terms and conditions carefully before registering, accessing, browsing, downloading or using the Site/App/app (defined below). By accessing or using the Site/App/app or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the Site/App/app and immediately terminate your use of the services.

Your Agreement to these Terms and Conditions for availing Service

The Terms and Conditions (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service of at least 18 years of age, and Droom Media Pvt Ltd. (Droom Media) having its registered office at Third Floor Deshbandhu, Patparganj New Delhi – 110092. All services are rendered by Droom media pvt ltd through its platform under the brand name ‘GoEasyApp’. Hence all the rights, benefits, liabilities & obligations under the following terms & conditions shall accrue to the benefit of Droom Media. (together with its subsidiaries and other affiliates, “us”, “We” or “GoEasyApp”), regarding your use of purchasing services to purchase subscription or any other in Site/App/app services or any other services which may be added from time to time (all such services are individually or collectively are referred as Service or Services as they case may be).

Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. GoEasyApp reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site/App/app” may introduce.

Eligibility

The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by GoEasyApp. By accepting these Terms & Conditions or by otherwise using the Services or the Site/App/App, You represent that You are at least 18 years of age and have not been previously suspended or removed from the Services. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

COUPON REDEMPTION

Coupon redemption is purely subjected to standard and specified terms and conditions mentioned by the respective retailer/company. Coupons are issued on behalf of the respective retailer. Hence, any damages, injuries, losses incurred by the end user by using the coupon is not the responsibility of GoEasyApp.

Total cashback for a user cannot be more than 30% of his payments or Rs 3,000, whichever is higher. This main T&C of GoEasyApp supersedes any offer related to GoEasyApp.

Communication Policy

  1. By accepting the terms and conditions the customer accepts that GoEasyApp may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in ‘Off’ mode then the customer may not get / get after delay any alerts sent during such period.

  2. GoEasyApp will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from GoEasyApp as an alert on the mobile phone number provided during the course of purchasing any services and GoEasyApp shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold GoEasyApp liable for non-availability of the service in any manner whatsoever.

  3. The customer acknowledges that the SMS service provided by GoEasyApp is an additional facility provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, GoEasyApp shall be immediately informed about the same by the customer and GoEasyApp will make best possible efforts to rectify the error as early as possible. The customer shall not hold GoEasyApp liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.

  4. The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. GoEasyApp shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

  5. The customer agrees to indemnify and hold harmless GoEasyApp and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which GoEasyApp and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of (i) misuse, improper or fraudulent information provided by the customer, (ii) the customer providing incorrect number or providing a number that belongs to that of an unrelated third party.

  6. Customer also agrees to receive information regarding what GoEasyApp perceives to be of their interest based on usage history via SMS, email & phone call. This includes offers, discounts and general information. In case the customer does not want such information, they have to explicitly ask to be excluded.

  7. By accepting the terms and conditions the customer acknowledges and agrees that GoEasyApp may call the mobile phone number provided by the customer while registering for any of its services or to any such number replaced and informed by the customer, for the purpose of collecting or informing feedback/information from the customer regarding any of the services.

  8. Grievances and claims related to any purchased services should be reported to GoEasyApp support team within 10 days of your services purchased date.

Use of Site/App

You understand that except for information, products or services clearly indicated as being supplied by the GoEasyApp, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that GoEasyApp cannot and does not guarantee or warrant that files available for downloading through the Site/App will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

Prohibited Conduct

By using the Services you agree not to:

  • Use the Services for any purposes in accordance with these Terms and Conditions and as such services are offered by GoEasyApp.
  • Impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons’ digital signature, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise use wrong promo code to take the benefits which are expired. GoEasyApp has the complete right to discontinue the applied code or cancel your services taken at any point of time.
  • Infringe our or any third party’s intellectual property rights, rights of publicity or privacy.
  • Use the Services if You are under the age of eighteen (18) without a parental sponsor or in any event use the Services if You are under the age of thirteen (13) years old even with a parental sponsor and in accordance with applicable law.
  • Post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person.
  • Post or transmit any message, data, image or program which is pornographic in nature.
  • Refuse to cooperate in an investigation or provide confirmation of Your identity or any other information You provide to GoEasyApp.
  • Remove, circumvent, disable, damage or otherwise interfere with security-related features of the Services and the Site/App/app or features that enforce limitations on the use of the Services.
  • Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation.
  • Use the Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Services in an automated manner.
  • Modify, adapt, translate or create derivative works based upon the Services and the Site/App or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation.
  • Intentionally interfere with or damage operation of the Services or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features.
  • Use any robot, spider, other automatic device, or manual process to monitor or copy the Site/App without prior written permission.
  • Interfere or disrupt this Site/App or networks connected to this Site/App.
  • Take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network.
  • Use any device, software or routine to bypass the Site/App’s robot exclusion headers, or interfere or attempt to interfere, with the Services.
  • Forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Site/App or to manipulate your presence on our Site/App.
  • Sell the Services, information, or software associated with or derived from it.
  • Use the facilities and capabilities of the Site/App to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others.
  • Breach this Agreement or any other GoEasyApp agreement or policy.
  • Provide false, inaccurate or misleading information.
  • Use the Site/App to collect or obtain personal information, including without limitation, financial information, about other users of the Site/App.
  • Use the Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to GoEasyApp, a third party or You.
  • Use the Services in a manner that GoEasyApp or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules.
  • Take any action that may cause GoEasyApp to lose any of the Services from its service providers, Telcos, payment processors or other suppliers.
  • Send automated request of any kind to the Site/App’s system without express permission in advance from GoEasyApp.

Refund Policy

All sales of services are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. GoEasyApp is not responsible for any purchase of services/ recharge for an incorrect mobile number or DTH or any wrong account number. However, if in a transaction performed by you on the Site/App, money has been charged to your card or bank account and a service/recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details – the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. GoEasyApp shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your email. All Refunds will be credited to your Semi Closed Wallet/bank. You can trigger a request in your GoEasyApp Wallet to transfer the money from your GoEasyApp Wallet back to source. It will take 3-21 days for the money to show in your bank account depending on your bank’s policy.

Termination; Agreement Violations

You agree that GoEasyApp, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate your account (or any part thereof) or your use of the Services and remove and discard all or any part of your account, your user profile, or your recipient profile, at any time. GoEasyApp may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services or any account you may have or portion thereof may be effected without prior notice, and you agree that GoEasyApp will not be liable to you or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies GoEasyApp may have at law or in equity. Upon termination for any reason, you agree to immediately stop using the Services.